Author: Fogo Support

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Accountant Business Manager Customer Dispenser Fogo Account Security FogoHelpCenter Gift Cards Google 2-Factor Authentication Human Resources Payment and Invoice Receptionist Services mangement Sign in Staff managment Uncategorized

Google 2-Factor Authentication

How to set up a Google 2-Factor Authentication app to double my Fogo account security?

We are introducing Google 2-Factor Authentication across all merchant accounts. Google 2-Factor Authentication is designed to make sure that your account is as secure as possible. Alternative TEXT login will incur fees and you will need to recharge your Fogo TEXT account first. 

How it works

You will use a Google Authenticator app to generate a code that will be your secure method of logging into your account and verifying your identity.

Step 1 of 3 Download an authenticator app

Download a Google Authenticator app.  These work for both iPhones and Android phones.

https://support.google.com/accounts/answer/1066447

Step 2 of 3

Scan the QR code below with the authenticator app

Google Authenticator app will allow you to scan a QR code and generate a 6 digit number.

Step 3 of 3

Enter the app generated six digit code below

This will allow us to verify your identity and secure your account. You may occasionally be asked for a code so keep the authenticator app on your phone.

Please note that you will be signed out of all other active sessions once you complete enrolment. 2-Factor Authentication will be active on your next login.

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Appointment Business Manager FogoHelpCenter How to change appointment time on web browsers Human Resources Receptionist Staff/Practitioner Uncategorized

how to change appointment time on web browsers

There are two distinct methods to modify an appointment time when using web browsers as Fogo users. It is important to bear in mind that once payment has been made, the appointment time cannot be altered. In this case, the sole solution would be to request assistance from an administrator.

The first method for rescheduling an appointment, follow these steps:

  1. Open the dashboard and locate the appointment using your mouse cursor.
  2. Click and hold the appointment with your mouse.
  3. Drag the appointment to the new start time you want to assign it to.

Please ensure that there is a minimum gap of two minutes between two consecutive ‘mouse drag and drop’ actions.

To use the second method for changing an appointment time, follow these steps:

  1. Open the dashboard and double-click on the appointment you want to change.
  2. Find the ‘Time’ field and either select ‘Now’ or click ‘Edit’ to choose a different time slot.
  3. Click the ‘Update’ button located at the bottom of the appointment tab to confirm the changes.

Method 3 is to use ‘Reschedule’ action in the appointment tab.

  1. Navigate to the dashboard and double-click on the appointment that requires a change.
  2. Identify the ‘Reschedule’ on the top and assign a different time slot for the appointment.
  3. Click on the ‘Update’ button located at the bottom of the appointment tab to apply and finalize the changes.
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How to make a payment via ‘Payment’ button Payment and Invoice

How to make a payment via ‘Payment’ button

You may click the ‘Payment’ button on the top menu if there is no appointment information required. 

  1. Click the ‘Payment’ button and open the payment details page.
  2. Enter the client information 
  3. Enter provider information if needed. See ‘how to add my provider details’ if you are not sure. 
  4. Choose cashier
  5. Enter invoice item, price and define tax
  6. Enter payment details
  7. Save to Invoice at the end

Note: Use the ‘Third Parties’ if you can’t find the payment method here and make a note about the payment method next to the amount. 

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Business Manager how to make payment within the appointment tab Payment and Invoice

How to make a payment within appointment tab

To make an payment for an existing appointment is to

To make an payment for an existing appointment is to

  1. Open the appointment you like to make a payment
  2. Click the “Payment’ button in the right bottom menu
  3. Choose a health fund and enter membership number if needed.The provider number is automatically matched and shown here.Please refer to ‘ how to add my provider details’ if you don’t see your provider details.  
  4. Edit the service item, description and cost if necessary
  5. Enter the price, discount amount and define tax
  6. Choose the payment method and enter the payment amount
  7. Click to ‘Save to Invoice’ to save this payment

Note: Use the ‘Third Parties’ if you can’t find the payment method here and make a note about the payment method next to the amount. 

Note: Use the ‘Third Parties’ if you can’t find the payment method here and make a note about the payment method next to the amount. 

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how to redeem Fogo gift card

how to redeem Fogo gift card

You and your receptionist can redeem the gift card once your customer presents it to you. Each Fogo Gift Card has a unique security code which is only available for gift card holders. The security code must be presented prior to their services. 

  1. Click ‘Gift Card’ or ‘Redeem’ on the head menu
  2. Enter the security code and search
  3. Find match and click redeem button 
  4. Make sure redeem is successful prior to providing any service 
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how to apply to issue a Fogo gift card

how to apply to issue a Fogo gift card

Fogo empowered its business partners with the most powerful gift card feature. Fogo gift cards provide you with the easiest and hassle-free digital gift card. Say bye-bye to paper and books. You need to apply your gift card idea first. 

  1. Login your Fogo admin account
  2. Connect your Stripe account if you haven’t done so
  3. Navigate to Management > Services > Gift Card 
  4. In the first tab, Click ‘Gift Card Application’ 
  5. Enter your gift card information especially valid dates, fine print and redemption locations
  6. Submit to Fogo for further approval. Email support@fogo365.com if you don’t get approval in 24 hours. 
  7. Start promoting your sharing your Fogo Online Booking url link 
  8. Your customers are able to purchase and share it with their loved ones. 
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do I need to set up ‘Cancellation Policy’

do I need to set up ‘Cancellation Policy’ 

Appointment scheduling brings many benefits to the business. It allows businesses to provide the most efficient and best quality service in addition to cost saving. However, the no-shows cut the profit down. Fogo has provided a few solutions to reduce no-show rate. The first to state your cancellation policy upfront when your clients make a booking. 

  1. Go go Management > Service > Service Set Up
  2. Create or edit your current service
  3. Enter your own cancellation policy or edit the standard one in ‘Online Notice’ box
  4. Save after your entry 
Categories
how to prescribe pattern or manufactured herb

how to prescribe pattern or manufactured  herb

  1. Make a diagnosis for Chinese Medicine by following the diagnosis instructions. 
  2. Save the case after the diagnosis is done. 
  3. On the bottom of the case report page there are a number of menus. 
  4. Click the Pattern GPL Prescription to open the prescription page. 
  5. Enter the prescribed herb in the middle part of the page. Choose a brand and supplier. 
  6. Enter the patient instructions of use on the bottom. 
  7. Save it before leaving the page. 
  8. You may choose to email or print the prescription to your patient. 
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how to prescribe granule herb Uncategorized

how to prescribe granule herb

  1. Make a diagnosis for Chinese Medicine by following the diagnosis instructions. 
  2. Save the case after the diagnosis is done. 
  3. On the bottom of the case report page there are a number of menus. 
  4. Click the Granule Prescription to open the prescription page. 
  5. There are a lot of options on the raw herb prescription page such as online prescription, dispensing and delivery notes. 
  6. Enter the herb details in the middle part of the page. You may choose to enter a single herb or enter an herb formula. Search formula in the search area and all the ingredients with dosage will appear. Choose the herbs from the list. This is to help Chinese Medicine practitioners to memorise the formula details. 
  7. Enter the dosage, and used for external or internal 
  8. Enter the patient instructions on the bottom. 
  9. Save it before leaving the page. 
  10. You may choose to email or print the prescription to your patient. 
Categories
how to prescribe raw herb

how to prescribe raw herb

  1. Make a diagnosis for Chinese Medicine by following the diagnosis instructions. 
  2. Save the case after the diagnosis is done. 
  3. On the bottom of the case report page there are a number of menus. 
  4. Click the Raw Herb Prescription to open the prescription page. 
  5. There are a lot of options on the raw herb prescription page such as online prescription, dispensing and delivery notes. 
  6. Enter the raw herb details in the middle part of the page. You may choose to enter single herbs or enter herb formula. Search formula in the search area and all the ingredients with dosage will appear. Choose the herbs from the list. This is to help Chinese Medicine practitioners to memorise the details. 
  7. Enter the dosage, cooking or processing methods. 
  8. Enter the patient instructions on the bottom. 
  9. Save it before leaving the page. 
  10. You may choose to email or print the prescription to your patient.