There are two distinct methods to modify an appointment time when using web browsers as Fogo users. It is important to bear in mind that once payment has been made, the appointment time cannot be altered. In this case, the sole solution would be to request assistance from an administrator.
The first method for rescheduling an appointment, follow these steps:
Open the dashboard and locate the appointment using your mouse cursor.
Click and hold the appointment with your mouse.
Drag the appointment to the new start time you want to assign it to.
Please ensure that there is a minimum gap of two minutes between two consecutive ‘mouse drag and drop’ actions.
To use the second method for changing an appointment time, follow these steps:
Open the dashboard and double-click on the appointment you want to change.
Find the ‘Time’ field and either select ‘Now’ or click ‘Edit’ to choose a different time slot.
Click the ‘Update’ button located at the bottom of the appointment tab to confirm the changes.
Method 3 is to use ‘Reschedule’ action in the appointment tab.
Navigate to the dashboard and double-click on the appointment that requires a change.
Identify the ‘Reschedule’ on the top and assign a different time slot for the appointment.
Click on the ‘Update’ button located at the bottom of the appointment tab to apply and finalize the changes.
Most health service providers are allocated with unique provider numbers from public care or private health funds. Some of them vary from different health funds. With the Fogo system, it is easy to enter your provider number with each practice and match it with your client’s health fund when you are issuing an invoice.
Login Admin or Receptionist account
Navigate to Staff Management page
Search staff name and click ‘Details’
Navigate to ‘Provider Numbers’
Choose ‘Modality’, ‘Branches’, Health Fund and enter your provider number.
Click ‘Add New’ to save
All this information can be edited afterwards.
Use ‘All’ to save your time if your provider number is the same with all funds and public care systems.
Most health service providers are allocated with unique provider numbers from public care or private health funds. Some of them vary from different health funds. With the Fogo system, it is easy to enter your provider number with each practice and match it with your client’s health fund when you are issuing an invoice.
Navigate to ‘My profile’ via top right corner
Open ‘My profile’ page and click ‘My provider numbers’
Choose ‘Modality’, ‘Branches’ and Health Fund and enter your provider number.
Click ‘Add New’ to save
All this information can be edited afterwards.
Use ‘All’ to save your time if your provider number is the same with all funds and public care systems.
To make an payment for an existing appointment is to
To make an payment for an existing appointment is to
Open the appointment you like to make a payment
Click the “Payment’ button in the right bottom menu
Choose a health fund and enter membership number if needed.The provider number is automatically matched and shown here.Please refer to ‘ how to add my provider details’ if you don’t see your provider details.
Edit the service item, description and cost if necessary
Enter the price, discount amount and define tax
Choose the payment method and enter the payment amount
Click to ‘Save to Invoice’ to save this payment
Note: Use the ‘Third Parties’ if you can’t find the payment method here and make a note about the payment method next to the amount.
Note: Use the ‘Third Parties’ if you can’t find the payment method here and make a note about the payment method next to the amount.
You and your receptionist can redeem the gift card once your customer presents it to you. Each Fogo Gift Card has a unique security code which is only available for gift card holders. The security code must be presented prior to their services.
Click ‘Gift Card’ or ‘Redeem’ on the head menu
Enter the security code and search
Find match and click redeem button
Make sure redeem is successful prior to providing any service
Fogo empowered its business partners with the most powerful gift card feature. Fogo gift cards provide you with the easiest and hassle-free digital gift card. Say bye-bye to paper and books. You need to apply your gift card idea first.
Login your Fogo admin account
Connect your Stripe account if you haven’t done so
Navigate to Management > Services > Gift Card
In the first tab, Click ‘Gift Card Application’
Enter your gift card information especially valid dates, fine print and redemption locations
Submit to Fogo for further approval. Email support@fogo365.com if you don’t get approval in 24 hours.
Start promoting your sharing your Fogo Online Booking url link
Your customers are able to purchase and share it with their loved ones.
Appointment scheduling brings many benefits to the business. It allows businesses to provide the most efficient and best quality service in addition to cost saving. However, the no-shows cut the profit down. Fogo has provided a few solutions to reduce no-show rate. The first to state your cancellation policy upfront when your clients make a booking.
Go go Management > Service > Service Set Up
Create or edit your current service
Enter your own cancellation policy or edit the standard one in ‘Online Notice’ box
