Category: Appointment

create, reschedule, cancell and mark an appointment

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Appointment Business Manager FogoHelpCenter how to change appointment time on mobile browsers

how to change appointment time on web browsers

You can manage your Fogo appointments using your mobile browser, following a similar procedure to that of a web browser.

To change an appointment, follow these steps:

  1. Log in to your Fogo account using your mobile browser.
  2. Find the appointment that you want to modify the time for.
  3. Open the appointment and look for the ‘Reschedule’ button.
  4. Select an available date and time from the options provided.
  5. Save the changes by clicking the ‘Update’ button.

Always double check the appointment in the dashboard to confirm the change which has been made.

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Appointment Business Manager FogoHelpCenter How to change appointment time on web browsers Human Resources Receptionist Staff/Practitioner Uncategorized

how to change appointment time on web browsers

There are two distinct methods to modify an appointment time when using web browsers as Fogo users. It is important to bear in mind that once payment has been made, the appointment time cannot be altered. In this case, the sole solution would be to request assistance from an administrator.

The first method for rescheduling an appointment, follow these steps:

  1. Open the dashboard and locate the appointment using your mouse cursor.
  2. Click and hold the appointment with your mouse.
  3. Drag the appointment to the new start time you want to assign it to.

Please ensure that there is a minimum gap of two minutes between two consecutive ‘mouse drag and drop’ actions.

To use the second method for changing an appointment time, follow these steps:

  1. Open the dashboard and double-click on the appointment you want to change.
  2. Find the ‘Time’ field and either select ‘Now’ or click ‘Edit’ to choose a different time slot.
  3. Click the ‘Update’ button located at the bottom of the appointment tab to confirm the changes.

Method 3 is to use ‘Reschedule’ action in the appointment tab.

  1. Navigate to the dashboard and double-click on the appointment that requires a change.
  2. Identify the ‘Reschedule’ on the top and assign a different time slot for the appointment.
  3. Click on the ‘Update’ button located at the bottom of the appointment tab to apply and finalize the changes.
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what do I need to set up Fogo online booking

what do I need to set up Fogo online booking

  1. Company and branches information: set up via Management > Company Information
  2. Stripe account and connect to Fogo via Management> Service> Stripe Connection 
  3. Staff availability: set up via Management > Staff management 
  4. Services including location, prices, durations and policies: set up via Management> Services
  5. And your business dedicated Fogo online booking url. Please email to support@fogo365.com if you don’t have one with your preferred business name. The url format will be like https://client.fogo365.com/booking/ YourBusinessName.
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what is Fogo booking url

what is Fogo booking url

Online booking is essential to any business. However, it is difficult for traditional practice management systems. It is not simply using an online calendar to make bookings. It involves more than just name and time taking. It should include your business name, service, provider, identity verification and payment. Fogo provides a smart solution to this problem with Fogo booking url. It is formatted as

 https://client.fogo365.com/booking/ YourBusinessName. 

It is a dedicated url and points directly to your Fogo portal. You don’t need a website to receive online booking. You just need to provide or promote this url. 

If you are a Fogo user and do not have this url address. Please email us your preferred business name to support@fogo365.com so we can set this up for you. It only takes a few minutes to set up. 

With this url, booking is not the only option. Your customers are able to register, book, reschedule, checkin, buy gift cards and see your special offers. Click this link to see the example https://client.fogo365.com/booking/medihope

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how to make one click instant booking

how to make one click instant booking

Busy practice? A long queue? No worries with Fogo one-click instant booking for 15 minutes, 30 minutes, 45 minutes, 60 minutes, 90minutes and 120 minutes. 

  1. Stay in dashboard after login
  2. Double click the start time slot and bring up the booking table
  3. Click the button for quick instant booking 15 minutes or other options 
  4. The instant booking is created once the button is clicked. 
  5. This allows the Fogo user to focus on the serving clients and have more time to fill up the appointment afterwards. 
  6. Edit the client name or create new client once you have chance.
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how your customer make an booking

how your customer make an booking

  1. Embed Fogo booking url into your website or send url to your customer. With the fast growing or QR code you may convert your Fogo booking url into a QR code. Display it at the entrance or front desk. Don’t have one? Please email support@fogo365.com to get one dedicated to your business. 
  2. Customers will need to enter url in browsers including smartphone browsers. Customers can scan the QR code to open the link.  
  3. Choose booking and follow the steps: Branch, Category, Item, next available time or choose favourite provider. 
  4. Choose date and time in the next step
  5. Verify email
  6. Choose to pay on arrival, online or by voucher. 
  7. Enter the payment details and submit. 
  8. Customers will automatically login to the Fogo client portal. Customers can view, edit or manage their appointments. 
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how to rebook an appointment

how to rebook an appointment

Business login including admin, receptionist and staff login can rebook an appointment in various ways. The fast way is as the following if the service, item and provide remains the same

  1. Find the appointment needs rebook
  2. Double click to open the appointment table 
  3. Click the button ‘Book again’ on the top 
  4. Choose the date and time. The available time is shown in blue colour. Red colour means it is occupied. 
  5. Click the ‘Update’ button once the appropriate date and time is chosen. 

A new appointment will be created in the dashboard if the category, service and provider are not the same.

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how to reschedule an appointment

how to reschedule an appointment

Business login including admin, receptionist and staff login can reschedule an appointment in various ways. The fast way is as the following if the service, item and provide remains the same

  1. Find the appointment needs reschedule 
  2. Double click to open the appointment table 
  3. Click the button ‘Reschedule’ on the top 
  4. Choose the date and time. The available time is shown in blue colour. Red colour means it is occupied. 
  5. Click the ‘Update’ button once the appropriate date and time is chosen. 

The current appointment needs to be cancelled and a new one starts by choosing the date in the dashboard if the category, service and provider are not the same..

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business how to create an appointment

business how to create an appointment

Fogo adopts visulized interface to create and manage your bookings. To make a new appointment please follow the steps below

  1. Login to your Fogo account. No matter the staff , receptionist or admin account. No matter from desktop, Pads or smart phones.
  2. Double click or click ‘New’ in the dashboard. Navigate to ‘Appointment’ tab if you are not in the dashboard.
  3. The appointment tab will appear
  4. Choose service, item, service provider and duration of the service. Please set up your services if you sign in the first time.
  5. Search your existing clients by name, mobile or fund membership Or click ‘Create a new client’ to enter new client details.
  6. Enter any necessary information in the note section.
  7. Click the ‘Create’ button on the bottom of the tab to create this appointment.
  8. Fogo sends a booking confirmation email 5 minutes after the creation. Fogo also sends email reminders to your clients one day before the booking time.