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Google 2-Factor Authentication

How to set up a Google 2-Factor Authentication app to double my Fogo account security?

We are introducing Google 2-Factor Authentication across all merchant accounts. Google 2-Factor Authentication is designed to make sure that your account is as secure as possible. Alternative TEXT login will incur fees and you will need to recharge your Fogo TEXT account first. 

How it works

You will use a Google Authenticator app to generate a code that will be your secure method of logging into your account and verifying your identity.

Step 1 of 3 Download an authenticator app

Download a Google Authenticator app.  These work for both iPhones and Android phones.

https://support.google.com/accounts/answer/1066447

Step 2 of 3

Scan the QR code below with the authenticator app

Google Authenticator app will allow you to scan a QR code and generate a 6 digit number.

Step 3 of 3

Enter the app generated six digit code below

This will allow us to verify your identity and secure your account. You may occasionally be asked for a code so keep the authenticator app on your phone.

Please note that you will be signed out of all other active sessions once you complete enrolment. 2-Factor Authentication will be active on your next login.

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My user ID and password isn't linked to an existing Fogo account

 My user ID and password isn’t linked to an existing Fogo account

This means that Fogo can’t find an account that matches the user ID and password you used to login.

If it has been a year or more since the last time you logged into the account you’re trying to access, it’s possible that the original account details have been deleted due to the period of inactivity. You can contact support to check when the account was deleted.

If the account has been deleted, you’ll need to create a new account to access Fogo. You can still use the same user ID and password when setting up a new account.

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How to contact customer support if you still can't sign in

 How to contact customer support if you still can’t sign in

  1. From the sign in page, select I forgot Password.
  2. Select Try something else.
  3. Select message us for support to connect to an expert via email support@fogo365.com.

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I don't have a login

 I don’t have a login

  1. From the sign in page www.fogo365.com, select Sign up and enjoy 30 days free access!.
  2. Follow the prompts.
  3. Enter your email address, mobile number, or other fields as prompted.
    • If an account/login has been created with your email address, you can’t create another with the same email address. You can either retrieve your user ID or reset your password.
  4. Create a password, then confirm it and continue.
  5. Follow the steps to complete billing and payments to get started.
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I need a confirmation code

I need a confirmation code 

If you’re asked for a confirmation code after you sign in:

  1. Select how you’d like to receive your confirmation code, then select Continue.
  2. If you can’t access the email account or phone number listed, select the option Confirm my account a different way.
  3. Retrieve the confirmation code.
  4. Enter the confirmation code, then select Continue.

If you can’t verify your account by having a code emailed to your registered email address, you can send us a request to recover your account to support@fogo365.com

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I'm asked to reset my password every time I sign in

I’m asked to reset my password every time I sign in 

This happens because your browser might be automatically filling in your old password or user ID.

  1. From the sign in page, select  Forgot Password.
  2. Once you reset your password and can get into your account, select the my account icon, then My Profile.
  3. Select Change Password and verify your user ID.
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I reset my password and now I cannot sign in

I reset my password and now I cannot sign in 

Your old password could still be saved in your internet browser. Try to enter your password manually, if you still can’t sign in you’ll need to clear the data so you can use your new password. Once you’ve done this, close your browser and reopen it.

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I forgot my password

I forgot my password 

  1. From the sign in page, select I forgot Password.
  2. Enter your email address, then select Reset My Password.
  3. Follow the on-screen instructions. If you used your email address to verify your account, you’ll receive an email with a password reset link.

Note: The password reset link is active for 24 hours.

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I forgot my user ID

I forgot my user ID 

Learn what to do if you can’t sign in to QuickBooks Online.

If you’re having trouble signing in to your account, we’re here to help you get in. Here’s some common sign in issues and how to fix them.

  1. From the sign in page, select Forgot Password.
  2. Enter your email address, then select Reset My Password.
  3. Follow the on-screen instructions. If you used your email address to verify your account, you’ll receive an email with your user ID.

Note: If you don’t see an email from us within an hour, check your spam or junk folder. If you still don’t have the email, you’ll need to request your user ID again.
If you don’t have access to the email you used when you created your account, you can send us a request to recover your accounto support@fogo365.com