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How to reschedule or cancel an appointment on behalf of your customer?

Fogo gives practitioners and staff the flexibility to manage appointment cancellations or rebooking directly within the system. This ensures that schedules stay updated, clients are properly notified, and available time slots can be reassigned efficiently. Step 1: Go to the Appointments tab from the left menu, then click Dashboard.  Step 2: To view upcoming bookings, […]

How to set up appointments on behalf of the client?

Fogo allows practitioners and front desk staff to conveniently book appointments on behalf of clients. This feature helps ensure efficient scheduling, minimizes booking errors, and keeps both clients and practitioners organized through automatic reminders and calendar tracking. Step 1: Go to the Appointments tab on the left menu. Step 2: Click the “Create Appointment” button […]

How to Sell Packages as a mode of payment?

Fogo allows you to create and sell service packages that clients can purchase and later redeem as payment. This not only simplifies repeat bookings but also helps build stronger client loyalty through bundled value offers. Step 1: Navigate to the Payments module from the left menu. Step 2: Select the client and branch where the […]

How to select multiple payment modes for invoicing?

Fogo gives you the flexibility to split a single invoice across multiple payment modes. This feature is especially useful when clients want to combine cash, card, rewards, or health fund payments in one transaction—ensuring smooth and accurate billing for every situation. Step 1: Go to the Payments section and select the client, branch, and practitioner. […]

How to use Private and Public Fund as payment or invoice in Fogo?

Using private or public funds as payment in Fogo streamlines your billing process and helps ensure compliance with funding claims, all while providing transparency for both your clinic and your clients. Step 1: Go to the “Payments” module from the left menu. Step 2: Select the client and branch. Ensure that both are correctly assigned […]

How to use Rewards as mode of payment?

With Fogo’s reward payment feature, you can encourage client loyalty while maintaining accurate transaction records. Clients can conveniently use their earned points as payment during checkout. Step 1. In the Payment section, go to “Rewards Points” tab.  Step 2. Client’s existing points will show on this page.  Step 3. If there are no points yet, […]

How to create a new payment or invoice in Fogo?

The Payments section in the Fogo system allows you to manage transactions efficiently — from processing client payments and selling membership cards to tracking balances and generating invoices. It helps ensure a smooth payment experience for both your practice and your clients. Step 1. Go to the Payments > Payments New Page. Step 2 Choose […]

How to purchase herbs online in Fogo?

Simplify your clinic operations with Fogo’s online herb purchasing feature. You can explore products, place orders, and keep track of your herbal supplies seamlessly through the system. Step 1. Login your Fogo practitioner account and prescribe herbs via case reports. After you save the case, the page will redirect to the client’s case summary. At […]

How to use last visit information in Fogo?

As part of daily routine, historical data is very important for patients’ treatments. In Fogo, last visit information can be accessed in the current visit case report.  Step 1: Open the case report page by clicking “View Case” or “Diagnosis” button on the appointment table  Step 2: Find the ‘Historical Data’ button on the top […]